Chapter Synopsis (Building Bridges Between Home And School (Chapter 7-12)

...continued from Part 1

Chapter 7 — The Art of Cooperative Language—The Power Of Language

The power of language is really amazing. Very small changes in what you say, the words you choose, and how you say things can make a huge difference between creating difficult, emotional conversations with parents, and much easier, shorter, and more constructive ones. In this chapter you'll learn how to make these small changes, and to avoid "throwing gasoline on the fire" in emotional situations.

Chapter 8 — Verbal Self-Defense Techniques — Control

Verbal self-defense techniques are designed to encourage parents to listen to you even if they are emotional or angry. Based on martial arts principles of Aikido and Jiu-Jitsu, these verbal tactics that you can learn easily are proven to shorten difficult and crucial conversations and get others to listen. Thirteen tactics are included.

Chapter 9 — Acknowledgment Tactics

Acknowledgement tactics may be familiar to you because they include listening and empathy type statement. We cover these in this chapter, but in a way that's different than you may have come across before. Learn to use these powerful techniques PROPERLY!

Chapter 10 — Countering Nonverbal Intimidation

What do you do when a parent of taxpayer gets "in your space? Find out how to handle this awkward situation with finesse, and without calling attention to the interpersonal space violation. Also, we talk about how to handle people who use their physical presence to put you off balance.

Chapter 11 — Referral Techniques

Learn to take advantage of the "status" of others in your organization to defuse difficult situations, and how to pass on a parent to someone else without "passing the buck". An often under used tactic. Covers referral to the Principal, or to a colleague.

Chapter 12 — Time Out — Disengaging

You know all about time outs with children, but here we talk about modifying them to work with adults and parents. It's called disengaging, and allowing parents time to reflect, and even apologize when their behavior has gone "over the line". here for chapters 13-18 of the book