Calming Down Angry Parents (For Teachers) Crossword Puzzle
Teachers know that learning doesn't always have to be a stodgy process. Fun and games are useful for adults too.
We've developed a fun crossword puzzle to help you review, or learn from scratch some of the elements of dealing with angry, challenging parents effectively, and in ways that will help turn them into allies, where both of you focus on the welfare of the children.
Copyright 2015 by Robert Bacal (Bacal & Associates)
Complete the crossword, then click on "Check" to check your answer. If you are stuck, you can click on "Hint" to get a free letter. Click on a number in the grid to see the clue or clues for that number. If you would like to view the completed puzzle, click on the completed puzzle link below to view it in a new window.
Verbal ______ are qualifying words like "sometimes", "occasionally", "it's possible" that convey the idea that you are open to parent suggestions and ideas.
5.
_______ allows both you and the angry parent to calm down by inserting a "break in the angry interaction".
6.
"Were you aware that you could..." is a way of using a _______ instead of a direct harsh sounding statement (e.g. You must go to...)
7.
Language which sounds argumentative or tends to cause conflicts to escalate is called this.
9.
This technique involves focusing the angry parent's attention away from his or her emotions.
11.
The best way to get a person on the phone to yield control and start listening is to remain _____.
13.
"Whatever" is an example of a ___ _____ that creates more anger.
14.
By identifying your _______, you are more likely to be able to stay in control of your own emotions.
16.
The four stage acronym for the Defusing Hostile Parents System
18.
Often, a _______ to a supervisor will cause an abusive customer to behave more appropriately because of the status effect.
19.
Along with active listening, ______ is an important technique to show that you are concerned about the parent's concerns and challenges.
20.
You should never counter _______ when a parent is insulting or aggressive since it gets you stuck in an escalating argument.
21.
The ________ cycle describes how angry interactions get worse very quickly.
23.
This tactic involves isolating the angry person on his or her own for a short time to allow him or her to reflect on his or her behavior.
24.
Language that tends to put you and an angry parent "on the same side" is called _______ language.
Down:
1.
One very powerful verbal self defense skill involves saying "You are _____", because an angry parent doesn't expect you to say this. There's always something you can agree with.
2.
The "R" in the CARP model stands for this.
4.
Rule 1 when trying to defuse a parent: Deal with the _______ first.
8.
Rather than refusing a parent's request outright, always try to give _____
10.
A parent who feels ________ is more likely to strike out physically or verbally.
12.
"I don't care..." is an example of a ___ ____, which almost always makes an angry person angrier.
15.
Even if you can't solve the parent's problem, you can come across as concerned and ________.
16.
Even if the parent says something that is wrong, do not attempt to ______ the person, since that causes wasteful arguing.
17.
When a parent accuses you of something, you should never ______ yourself, since that keeps you in the abuse game.
22.
Parents need to know that you ____ or they will get angrier.
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